Service Checks EN
Service Checks How we improve your customer service through the systematic check up of significant criteria
Our understanding of Service Checks
Performance check up of service points by the assessment of accessibility, customer orientation, technical competence as well as sales argumentation.
Customer surveys to real customers that have been in contact recently with the service point.
Our services
Mystery Calling
Store Checks
Mystery Shopping
Benchmarking
Your benefits
We provide you a permanent overview regarding quality and effectiveness of the service points. A benchmark with the competitors and a survey with your customers provides you with additional key figures for a performance-based reward and a customer-focused alignment of the service point.
What our customers think
"Through your work and the presented results I am able to control my activities more precisely. I think the evaluation includes valuable hints to how we can improve ourselves."
Steffen Becker
Trainer Kunden-Service-Center, JAKO-O GmbH
Social Networks
